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Initially, only suppliers of indirect goods and/or services will be required to use the CSP.

Indirect goods and services, also known as indirect purchases, are goods and services acquired for purposes other than the production of end products. Click here for a list of examples of indirect goods and services [PDF].

If you supply us with direct goods and/or services, such as spices and packaging materials or items for maintaining and repairing our equipment, you’ll be integrated into the CSP at a later date. We’ll provide you with more details in due course.

If you’re an indirect supplier,* you’ll receive an email from Coupa a few weeks before the launch date inviting you to create an account and update your profile. Starting June 3, 2024, you’ll be able to manage your ordering and invoicing processes with us via the CSP.

Direct suppliers will receive the invitation email at a later date, a few weeks before their integration. More information will follow.

*If you’re not sure whether you’re considered an indirect supplier, please see question 1.

If you’re an indirect supplier,* you’ll have access to the CSP as of June 3, 2024. You’ll receive an email notification when the platform goes live. From that point on, you’ll be able to use Coupa to interact with Olymel.

*If you’re not sure whether you’re considered an indirect supplier, please see question 1.

If you’re an indirect supplier,* you’ll start submitting your invoices via the CSP as of June 3, 2024, once your account has been created.

*If you’re not sure whether you’re considered an indirect supplier, please see question 1.

New suppliers will need to fill out a form first so we can create a supplier record for them on our end.

Then, if you’re an indirect supplier* and do not yet have a Coupa profile, you’ll receive an email from Coupa asking you to create an account and update your profile in the CSP. If you already have a Coupa profile, please see question 8.

If you’re a direct supplier, you won’t be able to use Coupa with us until we integrate direct suppliers into the platform, even if you already have a Coupa profile for interacting with your other customers.

*If you’re not sure whether you’re considered an indirect supplier, please see question 1.

Once Coupa goes live, indirect suppliers* will need to submit all their invoices through the Coupa Supplier Portal (CSP).

All other suppliers may continue to use their current billing methods until they’re notified of their integration into the CSP.

*If you’re not sure whether you’re considered an indirect supplier, please see question 1.

Yes, you’ll need to manage the ordering and invoicing processes for indirect goods and services* through the CSP. For direct products and services, you can continue to use your current methods.

*If you’re not sure what constitutes indirect goods and services, please see question 1.

If you already use Coupa for another organization you shouldn’t need to register on the CSP again. You should be able to manage transactions with multiple organizations using your current Coupa account. If you wish, you can have different profiles for different customers within a single Coupa account.

If you’re unable to register on the CSP, you’ll be able to receive purchase orders with a valid email address. If you have any questions about the process, please email supportpartenaires@olymel.com.

All indirect suppliers* will need to use Coupa, regardless of the frequency or reason for their invoices, and regardless of whether their organization is non-profit, charitable, public, or private.

Invoices sent to Olymel outside of Coupa will be processed manually.

Please note that submitting your invoices through the CSP will ensure efficient processing and prompt payment.

*If you’re not sure whether you’re considered an indirect supplier, please see question 1.